Chitra Madhwacharyula

Chitra Madhwacharyula is a seasoned technology leader with over 20 years of expertise in Customer Success, Software Consulting, and Services. As a published author of Scaling Customer Success, she is recognized as a thought leader in optimizing customer engagement strategies, driving significant improvements such as a 50+% increase in net revenue retention (NRR) and a 200% acceleration in onboarding speed.

Chitra is also a pioneer in adopting and implementing Generative AI-driven customer engagement practices and has been named a Top 100 Customer Success Strategist for 2023. In addition to her professional accomplishments, she is passionate about mentoring future female leaders in tech through NVIDIA's Women in IT mentorship program, showcasing her commitment to diversity and empowerment in the industry.